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Branch Operations Officer

Zimbabwe Women’s Microfinance Bank

Job Description

Duties & Responsibilities

• Prospect for new business through various initiatives in liaison with the Branch Manager.
• Present products and services to clients assess their needs and recommend appropriate solutions.
• Attend to enquiries pass complex ones along and follow up until resolved.
• Handle complaints provide solutions or alternatives and follow up.
• Manage SME and corporate portfolio and recruit POS merchants.
• Build relationships through open and interactive communication.
• Facilitate KYC compilation for deposits and loans.
• Check forms for completeness as per operations manual.
• Prepare FCB and XDS reports and forward account opening applications for approval.
• Send applications to back office or capture data when required.
• Receive and capture indemnities POAs and Letters of Administration.
• Report suspicious transactions in line with AML policy.
• Participate in achieving good audit results.
• Identify training needs and courses for effective work.

Skills/Tags

Qualifications & Experience

• Degree in Finance Accounting Business or any Commercial field.
• Full IOBZ Diploma in Banking or equivalent is an added advantage.
• 5 O Levels including Mathematics or Accounts and English.
• At least 5 years relevant working experience in a banking or microfinance.institution with at least 3 years in a supervisory or management role.
• Familiarity with banking back office operations telling and micro lending.

Additional Information

How to Apply?

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