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# JOB DETAILS

What You Need to Know

Job Header

Personal Banker

First Capital Bank Zimbabwe

Job Details

Full-time

On-site

Karoi, Zimbabwe

Mid Level

TBA

Posted: 08 Apr 2026

Expires: 10 Apr 2026

Job Description

First Capital Bank Zimbabwe is a regional Consumer, Corporate and Institutional Bank, offering a wide variety of products and services. First Capital Bank is headquartered in Mauritius, operates in five countries and has a strong presence in the SADC region. First Capital Bank lends, invests, and protects money for customers and clients worldwide.

First Capital Bank Zimbabwe is seeking a sales-oriented Personal Banker to join the Karoi Branch. The successful candidate will be responsible for delivering exceptional sales performance by identifying and meeting customer needs through selling and cross-selling retail and commercial banking products and services.

Duties & Responsibilities

Grow Branch revenue through sales of personal banking products and offer solutions to customer needs.
Manage personal product and channel sales to contribute to overall branch objectives.
Accurately complete and submit account applications, loan documents, card applications, and mandate changes.
Ensure all documentation meets quality and compliance standards.
Adhere to KYC, anti-money laundering, and operational risk protocols.
Conduct snap checks as assigned by the Branch Operations Officer.
Open and process current accounts, savings products, loan packages, and card products.
Follow end-to-end account opening procedures ensuring full compliance.

Skills/Tags

banking sales personal banker finance customer service retail banking

Qualifications & Experience

Bachelor’s degree in Banking & Finance, Marketing, or any relevant Degree.
Relevant professional certifications in sales and banking will be an added advantage.
Minimum 2 years experience in a sales environment.
Fully conversant with all Personal Sector products, services, and tariffs.
Detailed knowledge of relevant customer systems to sell.
Good knowledge of Bank’s internal systems.
Awareness of support services such as Credit Risk and Central Operations Processing.
A detailed knowledge of the Bank’s account opening policies and procedures.
Analytical skills with proficiency in MS Excel, Word, and PowerPoint.