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Retail Operations Manager

Compulink Systems (Private) Limited

Job Description

Duties & Responsibilities

• Oversee daily retail operations across branches, ensuring efficiency and service excellence.
• Develop and implement strategies to maximize ICT product sales and revenue growth.
• Monitor performance metrics and prepare reports for the Managing Director.
• Ensure compliance with company policies, ethical standards, and regulatory requirements.
• Manage inventory, procurement, and supply chain to optimize costs and minimize stock-outs.
• Lead, train, and motivate staff while resolving escalated customer issues to enhance experience.
• Collaborate across teams, drive ERP and digital innovation, and maintain accurate operational documentation.

Skills/Tags

Qualifications & Experience

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
• Professional certifications in Retail Operations, Supply Chain, or ERP systems (Odoo, SAP, etc.) are an added advantage.
• 5–7 years of proven experience in retail operations management, preferably in ICT or technology-driven sectors.
• Demonstrated success in managing multi-branch retail operations and achieving revenue growth.
• Experience in inventory management, supply chain optimization, and ERP adoption.
• Strong leadership, analytical ability, communication skills, professionalism, and a commitment to innovation, teamwork, and continuous improvement.

Additional Information

How to Apply?