Home Strategic Leadership & Management Retail Operations Manager

# JOB DETAILS

What You Need to Know

Job Header

Retail Operations Manager

Compulink Systems (Private) Limited

Job Details

Full-time

On-site

Harare, Zimbabwe

Senior

TBA

Posted: 08 Apr 2026

Expires: 10 Apr 2026

Job Description

Compulink Systems (Private) Limited, a privately owned information communication technology company headquartered in Harare, Zimbabwe, is seeking a Retail Operations Manager to oversee and optimize retail operations across products and services. The role focuses on ensuring operational excellence, customer satisfaction, and profitability while aligning retail strategies with the company’s corporate vision.

Duties & Responsibilities

Oversee daily retail operations across branches, ensuring efficiency and service excellence.
Develop and implement strategies to maximize ICT product sales and revenue growth.
Monitor performance metrics and prepare reports for the Managing Director.
Ensure compliance with company policies, ethical standards, and regulatory requirements.
Manage inventory, procurement, and supply chain to optimize costs and minimize stock-outs.
Lead, train, and motivate staff while resolving escalated customer issues to enhance experience.
Collaborate across teams, drive ERP and digital innovation, and maintain accurate operational documentation.

Skills/Tags

operations management retail ict leadership supply chain erp

Qualifications & Experience

Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
Professional certifications in Retail Operations, Supply Chain, or ERP systems (Odoo, SAP, etc.) are an added advantage.
5–7 years of proven experience in retail operations management, preferably in ICT or technology-driven sectors.
Demonstrated success in managing multi-branch retail operations and achieving revenue growth.
Experience in inventory management, supply chain optimization, and ERP adoption.
Strong leadership, analytical ability, communication skills, professionalism, and a commitment to innovation, teamwork, and continuous improvement.

Additional Information

Reporting to the Managing Director.
Address: 313 Samora Machel East, Eastlea, Harare, Zimbabwe.
Bulawayo Office: 22 Princess Park Mansion, Samuel Parirenyatwa Street.
Tel: +263 242 494407, 08677 105 028, WhatsApp +263719494407, 0292 277 794.
Email: sales@compulink.co.zw, info@compulink.co.zw.